Click to Chat PRO adds configurable WhatsApp contact options to WordPress. A user can open a WhatsApp or WhatsApp Business conversation with one click. On mobile, the chat can open in the WhatsApp app; on desktop, visitors can be directed to the desktop app or WhatsApp Web.

Choose how visitors find the chat

Select from eight customizable styles, use an image or animated GIF, or turn an existing button, menu entry, image or link into a chat trigger. Custom elements can use the class ctc_chat or the link target #ctc_chat. Set various styles and screen positions for mobile and desktop, then add a WhatsApp number, call to action and pre-filled message.

The [ht-ctc-chat] shortcode places an icon or button in post content or a widget area. Its attributes can set the number, style, message and call to action. Messages can include site, page and URL values. On WooCommerce product pages, they can also use the product name, current price, regular price and SKU.

Set the starting context

Greeting dialogs can display a general welcome or a message tailored to the page content. Their design can be adjusted with fonts, colors, pictures and other content. Forms can collect information before a visitor starts the chat. A submission can trigger an email notification, send form data to a webhook, and pre-fill the WhatsApp conversation with the visitor's answers. Webhooks can connect form data with external applications, including spreadsheets, CRMs and automation tools.

Apply schedules to agents and numbers

A greetings dialog can show multiple WhatsApp accounts, each with its own availability ranges, including more than one time period on a day. When an agent is offline, the settings can hide that agent, show their next available time, or disable chat while they are unavailable.

Business-hours rules can hide the widget outside specified days and times or change the displayed number and call to action. A predefined list of numbers can also be used to direct visitors to a random number.

Control display and record clicks

Display rules can use post type, post ID, category, device, WooCommerce product pages, visitor login status, country, business hours, time delay or scroll delay. Page-level settings can change the number, style, greeting template and greeting content for an individual page. WooCommerce settings can be adjusted for product, shop, checkout and account pages.

A click on the WhatsApp icon or button can make an event for Google Analytics, Meta Pixel, Google Ads Conversations or a webhook. Webhook variables can include the current page URL, interaction time, associated WhatsApp number, URL parameters and cookie values.

Set values by language

With WPML or Polylang, configure different WhatsApp numbers, calls to action, pre-filled messages, greeting content, group IDs and share text for each language. To set up the chat, add the extension to WordPress, configure the number and display rules, then place the chat using a widget, shortcode or custom element.