Live chat for WordPress visitors

LiveChat Business and Enterprise are paid plans that add a chat widget to a WordPress website. Support and sales teams can answer questions while visitors view a blog, online store, or service business. The widget can also send personalized messages, collect leads, and work as a contact form when agents are offline. Offline messages are stored for follow-up.

The widget works with WordPress themes and templates without custom modifications. Add it across a site and customize its appearance to match the brand. For ecommerce conversations, it works with WooCommerce, BigCommerce for WordPress, and Ecwid.

Visitor context and conversation tools

Agents can see pages viewed, referral sources, and products being browsed in real time. Teams can use that activity to send targeted messages or chat invitations, including greetings for returning visitors and prompts on pricing or checkout pages.

• View cart contents for upsell and cross-sell opportunities, send cart recovery messages, and offer proactive support.
• Review customer profiles with past chat history, location, and behavior, and connect with CRM tools for more personalized support.
• Use saved quick replies for common questions and preview what clients are typing before they send a message.

Team workflows and reports

LiveChat can connect with HelpDesk to bring chat, email, and tickets into one process. Conversations can become tickets and be tracked through resolution. Reporting and analytics provide information about sales, chat satisfaction, and response times.

Other integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack. They connect customer relationships, marketing, social messaging, and team activity.

Multiple sites and device access

Multisite support lets you add LiveChat to multiple WordPress websites without extra charges. Customize the widget for individual pages or use a consistent presentation across the network. Teams can access LiveChat through its iOS and Android apps, browser, and Windows or macOS desktop applications.

Installation and setup

Install and activate the LiveChat extension on your WordPress website, then sign in to an existing LiveChat account or create one. An account is required; a free trial is available without a credit card. After connecting the plugin, sign in through the web, desktop, or mobile app. Customize the widget, configure automated greetings, and begin chatting with visitors.