Answers follow the sources you select

Hyve Pro adds a conversational AI assistant to WordPress. It uses retrieval-augmented generation (RAG) to search selected information and generate answers from relevant material. Numbered source links let users open referenced pages. This setup can help with support, documentation, pricing, product discovery, and other questions covered by your chosen sources.

The knowledge base can include WordPress posts, pages, WooCommerce products, and custom post types. Hyve re-indexes a page when you save edits, so the assistant can use its updated version.

Choose sources by where the information lives

Import PDF, Word, Markdown, text, and CSV files when manuals, policies, price lists, or other documents should inform answers without being republished as WordPress content. For external documentation, crawl a site URL or add a whole site through its sitemap. You can also enter custom data for information you prefer not to publish publicly.

Collect enquiries with their conversation context

Hyve Pro adds a contact form inside the chat, with fields you select. You can show it before a conversation, when the assistant cannot answer, or when a user asks to speak with a person. Leads appear in the dashboard alongside the conversations they came from, so your team can review each enquiry with the visitor's questions before replying.

Use live, read-only Skills

Skills let the assistant retrieve live information from your website beyond the indexed knowledge base. This read-only capability is for questions that depend on current website information; it retrieves information without changing site content.

Set the assistant's style and review chats

Give the assistant a custom name and personality, add instructions, and adjust the widget's colors, icons, and styling. You can write its welcome message and the fallback message it shows when the selected information does not cover a question.

Content moderation can screen visitor messages before they reach the AI. Hyve Pro also includes privacy controls and an optional chat privacy notice. Optional chat sounds and message timestamps are available. The dashboard shows recent conversations, helps you identify unanswered questions and review common questions and trends, and lets you export chats as CSV for team review.

Set up Hyve Pro

1. Install Hyve on your WordPress site.
2. Choose the WordPress content, files, sites, or custom data the chatbot should learn from.
3. Choose Hyve Connect or connect your own OpenAI key, then place the chat widget on your site.

Visitors can then ask questions in chat and receive answers based on the information you selected.