From visitor question to team follow-up

Smartsupp Premium is a paid plan for online stores and websites that use conversations to engage users and support purchase decisions. Live chat lets a team answer questions while people browse. Chatbots can handle common questions, guide visitors toward products and continue conversations when the team is unavailable. They can also collect and categorize leads for follow-up.

Keep supported conversations together

The central dashboard brings customer inquiries together and supports Messenger, WhatsApp and email integration. Mobile apps let teams stay connected with clients. Through the WordPress integration, customer information is available during a conversation.

Mira AI uses product information to guide shoppers

Mira AI delivers shopping assistance around the clock. It can automatically answer up to 80% of customer queries, recommend products, and support cross-sell and up-sell opportunities. It can learn about products by scraping a site URL or using a product feed, then use that information to provide shopping guidance. Its setup is described as plug and play and does not require coding knowledge.

Review how conversations are going

Detailed statistics cover customer satisfaction, agent performance, conversation dynamics and popular inquiries. They can also help teams review which visitors are converting and which may need additional attention.

Connect a WordPress site

Install the designated Smartsupp plugin on the WordPress website, then log into a Smartsupp account in the plugin options. The integration is handled automatically. Manual installation is also available through the provider's step-by-step tutorial.