Crisp unlimited plan is a paid option for teams seeking more functionality from Crisp. The available plan details do not identify which capabilities it includes. The capabilities below describe the WordPress add-on and Crisp platform, not confirmed plan entitlements.

Bring site visitors into a team conversation

Add a customizable live chat widget so visitors can contact support, sales, or marketing with questions. Proactive messages and behavior-based triggers can invite visitors to chat. Set when chat appears and when your team is available, then select whether to receive an alert when a conversation starts. Teammates can reply from desktop or mobile apps.

Teams can collect contact details such as email addresses or phone numbers and tag conversations to organize contacts. Visitor profiles may display available details such as a name, email, picture, location, social networks, and browsed pages. Typing visibility lets teammates see what a visitor is writing while preparing a response.

Automate recurring questions and hand off when needed

Crisp’s AI Agent, Hugo, can answer repetitive customer questions using your business knowledge. It can learn from content on your website, with help articles, documents, and other business content available as knowledge sources. Custom instructions guide its responses, and conversations can be handed to your team when a person needs to help.

The AI Copilot can summarize long conversations, draft replies, and use conversation context to help agents respond. When an agent takes over from Hugo, an AI handover can provide context.

Keep conversations and customer context together

The shared inbox brings live chat, email, WhatsApp, Messenger, Instagram, and other channels into one workspace. Conversation history helps teammates understand earlier interactions; private notes support collaboration, while assignments and routing direct conversations to a person or team.

For WooCommerce support, Crisp can show order history, cart context, and customer information alongside a conversation. Analytics track conversation volume, response times, and customer satisfaction. Campaigns can target groups, and contact management organizes customer profiles, attributes, and history.

Connect the plugin to WordPress

Install Crisp from the WordPress plugins screen or upload its files to the /wp-content/plugins/crisp directory. In WordPress, open Settings > Crisp and choose Link with Crisp. No coding is required to create and manage conversations.