Live chat for WordPress and WooCommerce

Formilla Live Chat adds a responsive widget to a WordPress or WooCommerce site, where users can ask questions or request support. The paid range includes Premium, Professional, and Growth packages; available tools depend on the package and any selected add-ons.

What the Professional package shows about visitors

Professional and Growth include real-time visitor monitoring. Agents can see active visitors, the page each is viewing, time on website, whether a visitor is new or returning, and details such as country, operating system, browser, referring site, and IP address. The list refreshes automatically every few seconds, giving agents a current view when deciding whether a conversation may help.

The monitoring is for live visitor awareness rather than stored website analytics. Product information says anonymous visitor information is not stored unless a visitor initiates or responds to an online chat request.

Engagement depends on the package

Premium packages support proactive chat invitations that appear after a set number of seconds. Smart Messages can display custom messages in different visitor scenarios. Growth includes marketing automation through email messaging.

Custom chatbots can qualify leads, book meetings, and share product or service information without a live agent. They are available as a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on to answer visitor questions around the clock.

Tools for agent conversations

• Canned replies: Use keyboard shortcuts for common answers. Premium plans include unlimited saved replies.
• File sharing: Visitors and agents can exchange documents during chats. The Professional package lets you disable sharing for visitors, agents, or both.
• Chat broadcast: Notify online agents about incoming chats so they can accept or decline based on availability.
• Chat transfer: Pass a conversation to another available agent and include a private message with context.
• Typing indicators: Show when a visitor or agent is composing a message.
• Desktop notifications: Get incoming chat alerts in supported browsers, including Chrome, Firefox, and Safari.

Widget settings and first use

All packages let you personalize online and offline widget text in any language. You can adjust widget and message colors, fonts, backgrounds, banners, and themes. Advanced customization options provide additional control over the widget.

Install and activate the Formilla Live Chat extension on your WordPress site. After activation, the chat button appears on the WordPress or WooCommerce site using the Formilla web interface. Sign in to your Formilla account to chat, configure the widget, and select the paid capabilities for your package.

For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in to your account. Agents can reply from a mobile device or tablet while visitors use the responsive widget on smartphones.