Manage complaints in WordPress

Libro de Reclamaciones y Quejas PRO is a paid edition for websites that need an online complaint form and a centralized way to review and manage submitted claims. It keeps complaint information in the WordPress dashboard, where administrators can view records clearly and continue working with them from the same administration area.

The add-on is described as a generic solution that delivers the basics: an online form, notification to the administrator, and notification to the user when a new claim is created. The PRO edition includes tools for handling the complaint after submission, including replies, evidence attachments, and configurable notification options.

Unique complaint identification

Each complaint receives a unique correlative ID in the database. According to the product information, this makes the record difficult to modify and edit. The identifier gives each submission a distinct reference that can be used when reviewing complaints in the WordPress dashboard.

All complaints are viewed in the same dashboard in a clear way. This central view helps keep incoming records together rather than requiring administrators to manage complaint information across separate areas.

Respond and attach evidence

With the PRO edition, you can answer a claim or complaint from within the WordPress dashboard. This keeps the response workflow connected to the complaint record and provides a place to continue handling the submission after it has been received.

You can also attach evidence from the WordPress dashboard. This is useful when a complaint requires supporting documents or other documentation to be kept with the record. The source specifies the ability to attach evidence, without defining a particular file type or attachment limit.

Notifications and form protection

The plugin can notify the website administrator when a complaint is created and send the customer a copy of the complaint. In the PRO edition, you can change the email address used for complaint notifications. This allows the notification destination to match the person or area responsible for reviewing incoming claims.

Google reCaptcha v2 can also be activated. This provides an available form protection option within the paid edition, while leaving the activation under the site administrator’s control.

Possible workflow

• A customer submits a complaint through the online form.
• The plugin generates a unique correlative ID for the record.
• The administrator receives a notification and the customer receives a copy.
• The complaint appears in the WordPress dashboard for review.
• The administrator can answer the complaint and attach evidence from the dashboard.
• The notification email address and Google reCaptcha v2 setting can be adjusted as needed.

Installation and setup

After installing Libro de Reclamaciones y Quejas PRO in WordPress, configure the online complaint workflow and notification email address. Review the complaint records in the WordPress dashboard, enable Google reCaptcha v2 if required, and confirm that the administrator and customer notification process matches your intended workflow.

Important considerations

The product information states that this is a generic plugin and that companies may not all use the same complaint-book format fields. Review your requirements with the appropriate legal area or a lawyer before relying on the setup for your organization’s complaint process.