Which store events can trigger an email?

Additional Custom Emails & Recipients for WooCommerce Pro adds custom notifications alongside WooCommerce emails such as new order and failed order. Pro includes unlimited custom emails and triggers. Send a message when an order reaches completed status, or target a specific transition such as pending payment to completed. Custom order statuses are added to the trigger list automatically, and you can configure custom triggers for other store events.

Who should receive each message?

Choose the recipients for each custom email, with options to require or exclude specific visitors and visitor roles. Set the subject, heading, and content, using placeholders and shortcodes for personalization. You can attach files, select TXT, HTML, or multipart format, and use the WooCommerce email template.

What determines when an email is sent?

Combine a trigger with conditions for the order. You can delay a message, for example, until one week after an order is completed. Conditions can require or exclude specific products or product categories, set minimum or maximum order amounts, and target payment gateways or shipping methods.

Can notifications cover subscriptions and other languages?

Subscription notifications can cover status changes and renewal states. The plugin also works with multilingual communication and is compatible with WPML, Polylang, and TranslatePress. It is compatible with High-Performance Order Storage (HPOS).

Where do you configure custom emails?

After installing and activating the plugin in WordPress, open WPFactory > Custom Emails to configure messages, recipients, triggers, and sending conditions.