Connect WordPress chat to a Tidio account

The Tidio add-on adds a responsive live chat widget to a WordPress website and connects it to a Tidio account. Visitors can contact your team from desktop, tablet, or mobile, while agents manage conversations in a shared workspace. An account is required; create one from the WordPress administration panel or sign in with existing credentials.

Choose how to handle visitor conversations

Agents can reply in real time or create chatbots with drag-and-drop tools and prebuilt templates. Tidio describes Lyro, its conversational AI support agent, as able to handle up to 70% of inquiries automatically. Premium capabilities include unlimited AI chatbot responses, automation, and support for multiple agents.

• Track live visitors and start conversations based on their behavior or location.
• Route messages to departments or agents, and trigger proactive messages or smart popups based on visitor actions.
• Manage conversations from live chat, Facebook Messenger, Instagram, and email in one inbox.

Use WooCommerce cart and order details

With the WooCommerce integration, agents can view visitor carts and order history, then send product cards in chat. These details can support product recommendations, upselling, abandoned-cart conversations, and assistance while a customer shops.

Set widget show and availability

Customize the widget's appearance to match your site. Choose which WordPress pages display it, limit its display by country, or hide it on mobile devices. Scheduling controls let you set operating hours, show the widget when your team is online, and send automatic responses on selected days.

The widget supports English, German, French, Spanish, Italian, and Portuguese. Agents can also reply using Tidio mobile applications for iOS and Android.

Install and connect the plugin

1. Install and activate the Tidio plugin in WordPress.
2. Open the Tidio live chat area in the WordPress administration menu.
3. Create a Tidio account or sign in with existing credentials.
4. Complete the initial configuration and personalize the widget, page visibility, schedule, and support settings.
5. Set up live chat, automation, chatbots, routing, or WooCommerce functions as needed.

Tidio has a free plan and offers a seven-day trial of premium features.