Abandoned Cart Recovery for WooCommerce Pro records carts when customers add products but leave checkout unfinished. After a configured period without activity, a cart can be marked abandoned and included in a follow-up process.

Cart tracking and records

Set separate inactivity periods for logged-in members and guests. The extension stores cart details such as the add-to-cart date, customer name and email, items and quantities, cart total, status, IP address, country, and reminder logs. Cart records can be marked abandoned or recovered, and you can exclude selected usernames from tracking.

Recovery by email

Create multiple email templates and schedule them with rules to send messages at various times. Choose whether to email guests, logged-in users, or both. Pro works with recovery emails for abandoned carts and abandoned orders, including orders marked failed, canceled, on hold, or pending payment. Email sending is unlimited.

Templates can include a checkout request and an optional coupon. Use an existing WooCommerce coupon or generate a unique coupon with WooCommerce coupon options. Set a reply-to address, or choose carts and a template to send a reminder manually.

Email collection and other follow-ups

The Pro email request pop-up can appear when a customer first clicks Add to cart. It requests an email address before completing the add-to-cart action. You can require an address or let customers close the pop-up, choose how long it stays dismissed, and select single product, shop, or cart pages for show. After collecting an address, the extension fills it into the checkout form.

Choose whether customers go to the cart or checkout after adding a product. The pop-up includes two templates, editable front-end text, and color settings.

For Facebook recovery, customers can opt in with a Messenger checkbox beneath the product-page add-to-cart button. If they leave checkout unfinished, a scheduled Facebook message can link back to checkout with their cart. This feature requires a Facebook fan page and app.

SMS recovery can reach customers who entered a phone number at checkout. Configure Twilio, Nexmo, or Plivo, then schedule messages for abandoned carts or orders marked failed, pending payment, canceled, or on hold.

Reports and setup

Administrators can receive an email notification when an order is recovered. Pro includes four report types with selectable time ranges for reviewing cart activity.

WooCommerce is required. Install and activate it before installing Abandoned Cart Recovery for WooCommerce Pro. Then configure member and guest inactivity periods, recovery messages, pop-up settings, and reporting in the plugin administration area.